You are the first contact for our customers
You are the first point of contact for customers via phone and email
You physically welcome visitors in a cordial manner
You will manage our customer mailbox and ensure smooth, professional handling of inquiries.
You handle complaints and communicate clearly to the customer.
You handle the administration around (return) orders.
You will report directly to the Customer Service Manager.
You will work from 8:30 am - 4:30 pm.
'Service' is your middle name
You have relevant experience in customer service.
You get energy from customer contacts and are commercially minded.
You are a team player, daring to ask for help and happy to offer it.
You remain calm under pressure and can move quickly when problems arise.
You have an understanding of logistics and transportation processes or are willing to learn.
You are responsible and have a proactive work ethic.
You work fluently with Microsoft Office and enjoy learning our ERP system Navision (training provided).
Speaking to customers in French does not scare you, as 10% of our customers are French-speaking.
A healthy portion of administrative work does not deter you, such as checking trip sheets.
An enthusiastic, young team within a family business with more than 45 years of experience.
A competitive salary, supplemented by fringe benefits such as meal vouchers, group and hospitalization insurance and eco vouchers.
A rapidly growing company with absolute job security.
