Customer Service Logistics

• Ensuring a high level of customer satisfaction by resolving complaints, answering questions, and providing support to customers through various communication channels such as telephone, email, and chat.
• You are the link between customers and Dematra for all operational questions.
• Develop, implement, and enforce customer service policies, procedures, and guidelines to ensure consistent and high-quality customer service.
• Check everything in our own WMS system and compare it with our customers' SAP system.
• Identify and contact prospects to further expand the customer portfolio and thus achieve the targeted turnover.
• Monitor customer interactions and feedback to identify trends and areas for improvement, and take action to continuously improve the quality of customer service.
• Handle food products in accordance with BRCGS rules as described in the quality manual.

• People manager with highly developed coaching skills and leadership abilities
• Proficient use of MS Office (SAP and Dynaman is a plus)
• Positive attitude and customer-focused
• Be able to adapt smoothly to changing conditions
• Practical knowledge of English and Dutch
• No-nonsense approach
• Results-oriented, meticulous, and solution-oriented.

• A company that is among the top within its industry.
• You will be joining a family business with over 50 years of experience, working in a young team with enthusiastic colleagues who are happy to assist you with advice and support.
• A competitive salary supplemented by meal vouchers, group insurance and hospitalization insurance.
• You will be joining a rapidly growing and financially very healthy company.

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